Update date: 28/11/2024

At Bolzano Walks, This is South Tyrol! , we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit and interact with our website, especially when using our WooCommerce and BA Booking services. By using this website, you consent to the practices outlined in this policy.

1. Information We Collect

When you visit our website, we collect various types of information, including:

• Personal Information: When you make a purchase through WooCommerce or book a service via the BA Booking plugin, we may collect personal details such as your name, email address, phone number, billing information, and shipping address.
• Non-Personal Information: This includes data such as your IP address, browser type, operating system, referring URLs, and other browsing behaviors.

2. How We Use Your Information

We use your information for the following purposes:

• To Process Orders and Bookings: Your personal details will be used to complete transactions made through WooCommerce or process booking requests made via the BA Booking plugin.
• To Communicate with You: We may contact you for order updates, booking confirmations, service reminders, or promotional purposes (with your consent).
• To Improve Our Services: We may analyze customer behavior and interactions to enhance user experience, improve website functionality, and tailor our offerings.
• To Comply with Legal Obligations: We may need to collect and store your data to comply with tax laws, fulfill contractual obligations, or respond to legal inquiries.

3. Cookies We Use

This website uses cookies to improve your experience and functionality, particularly when using WooCommerce and BA Booking. Cookies are small text files stored on your device when you visit the site. They help us recognize you, keep track of your preferences, and ensure a smooth interaction.

WooCommerce Cookies:

WooCommerce uses cookies to facilitate and enhance your shopping experience. These cookies allow us to:

• Remember Cart Contents: WooCommerce stores items added to your shopping cart and ensures they remain there as you browse.
• User Authentication: These cookies are used to identify registered users and keep them logged in during their browsing session.
• Session Data: WooCommerce uses session cookies to maintain a smooth checkout process and ensure that orders are accurately processed.

The specific cookies set by WooCommerce may include:

• woocommerce_cart_hash: Stores information about the cart to make sure the correct items are in the cart.
• woocommerce_items_in_cart: Remembers the number of items in your shopping cart.
• wp_woocommerce_session_: Identifies your unique session and ensures your shopping cart is consistent throughout the session.

BA Booking Cookies:

The BA Booking plugin uses cookies to manage bookings and appointments. These cookies allow us to:

• Track Booking Information: BA Booking cookies store session data related to your booking activities and interactions with our booking calendar.
• Remember User Preferences: Cookies are used to store selected dates, times, and other booking preferences to enhance the user experience.
• Confirm Appointments: BA Booking uses cookies to ensure that your booking information is correctly displayed and confirmed during the booking process.

The specific cookies set by BA Booking may include:

• ba_booking_session: Stores temporary session data to facilitate appointment scheduling.
• ba_booking_time_slot: Stores the selected time slot for your booking.
• ba_booking_locale: Remembers the language preferences for booking forms.

4. How to Manage Cookies

You can control and manage cookies in your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking cookies may affect your ability to use certain features of the website, particularly the WooCommerce store and BA Booking functions.

For more information about managing cookies, visit aboutcookies.org.

5. Third-Party Services

We may use third-party services, such as payment processors, email marketing tools, and analytics services, which may also use cookies to track your behavior on our website. These third-party services are governed by their own privacy policies.

• WooCommerce Payment Processors: These may include PayPal, Stripe, or other third-party processors.
• BA Booking Payment Integrations: If you use a payment integration within BA Booking, such as PayPal or other services, these will also use cookies.

We recommend reviewing the privacy policies of these third parties for more information about their data collection practices.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission method over the internet is completely secure, and we cannot guarantee the absolute security of your data.

7. Your Rights

You have the right to access, correct, or delete your personal information. You also have the right to restrict or object to certain types of processing of your personal data. To exercise these rights, please contact us at info@bolzanowalks.com.

If you are in the European Union, you also have the right to lodge a complaint with the relevant data protection authority if you believe your rights under the GDPR have been violated.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Bolzano Walks di Claudia Boldrer
  Email: info@bolzanowalks.com
  Phone: +39 3662276538
  Address: Viale Europa 88. 39100 Bolzano (BZ), Italy.
  VAT Number: IT03054950211